Our Customer Care Team is always happy to help.
Call or WhatsApp us on +91 9371120505 at 11:30 am – 6:00 pm IST (Monday to Saturday) except all national holidays or email us oncare.aanujjkapoorlaybels@gmail.com ​​

Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.

We offer FREE SHIPPING for all orders in India.

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

The estimated delivery time will differ with each order. Typically, we take around 3 to 4 business days to dispatch orders within India.
Aanujj Kapoor Laybels wedding couture is made-to-order and takes 7 to 8 weeks for production and dispatch, depending on the garment’s design and style. Delivery within India takes 2 to 3 business days.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step. ​​​​

Yes, you can collect your online order at our retail stores. Please ensure to contact our Customer Care Team and inform them about your preferred time for delivery within 24 hrs of placing the order.

No. You will need to place separate orders for different shipping addresses.

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Noida. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution. ​​

No, there’s no limit. Shop your heart out!

You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here.

Aanujj Kapoor Laybels, Occasion wear and Menswear are all made-to-order. Please enter your details in the Made-to-Order form and our stylist will get in touch with you soon. However, we do assist with minor alterations with respect to length or waist, only if the style permits. For further assistance, please get in touch with our Customer Care Team.

Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.
They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest. ​​

If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

We deliver within 4-5 business days.

If the wrong order has been delivered to you, please contact our Customer Care within 24 hours of receiving the delivery.

We want you to love what you purchase, but if something isn’t right do let us know. In the unlikely event that something you ordered from aanujjkapoorlaybels.in is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product as we offer free returns. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 7 days from the date on which your order was delivered.
Please contact us on care.annujjkapoorlaybels@gmail.com to assist you on the same. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange. Please note we do not accept returns for made-to-order items and accessories / jewelry, unless it is a quality defect.
Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days. ​​​​

A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.
In special cases, a refund is provided irrespective of the type of purchase when:
1. The order is cancelled prior to dispatch due to unavailability.
2. The product is returned due to a quality defect or damage during transit.
As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days. In the case of a Cash on Delivery (COD) order, you are required to provide your account details to process the refund. ​​​​​​​​

Yes, you can avail exchange on all orders brought on full price on www.aanujjkapoorlaybels.com, once your return is received with us.
You can exchange for different size in same merchandise as returned, or an entirely new merchandise of value equal or higher than value of returned merchandise.
In case you are unable to make exchange selection right away, you can opt for an online credit coupon of returned merchandise value. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange. ​​​​

An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on www.aanujjkapoorlaybels.com. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount.
Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you. ​​

Yes, we offer free reverse pick-up on full price merchandise and not on discounted products. Please contact our Customer Care for further assistance.

You can drop a return/exchange at our store along with original invoice. You can exchange your order at store against merchandise available on location.
If you are looking for a particular style or size in exchange, we recommend contacting our Customer Care prior to your visit so our team can ensure availability at store. Please note no refunds are done at store. ​​

We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.

Yes, we provide Cash on Delivery services at select locations. Please enter your PIN code during checkout page to confirm your area eligibility.

Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.

Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.

We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.